AUDIENCE FOR: Rupert

[guestservices]

Comments

[guestservices]

What's the point in wasting time with niceties that may not be real?
I'd much prefer to know up front the type of person someone is.
In that way, it's much easier to know how to handle their complaints and divine a solution.

[agleam]

Okay well

If that's the case then I wasn't just being polite a second ago it's more like I know it's not you I'm really angry at

And that's honest for what it's worth

[guestservices]

It's worth quite a bit.
Your honesty is noted and appreciated, as are your frustrations.
Um.
Your frustrations are noted. Not appreciated. Understandable.

[agleam]

Haha

Yeah I get what you mean

[guestservices]

[there's a long pause.]

You're familiar with several people already from your previous experience, correct?
Your thoughts on them?

[agleam]

What kind of thoughts are you looking for

[guestservices]

The same answer applies as before, Mr. Rupert.

[agleam]

So whatever I want to say about them, then

[guestservices]

Precisely.

[agleam]

They're all good people who have already gone through too much, and they don't deserve to be in this situation.

[guestservices]

Would you say the same about others you've met so far?

[agleam]

Yes.

I don't know if I can completely trust everyone here but that doesn't mean they deserve to be put in this situation.

[guestservices]

I would be interested to see how you feel about this throughout the duration of your stay.

[agleam]

Why?

[guestservices]

Mr. Rupert.
I truly can only repeat the same reasoning so many times.

[agleam]

Okay but like this seems different than wanting me to be honest

I guess I'm curious about why you're wondering about my thoughts on people here at all, not why you want me to be honest

If that makes sense

[guestservices]

It does make sense.

[agleam]

And the answer would be

[guestservices]

Part of customer complaints is also knowing about the dynamic between the guests and attempting to anticipate future problems.