AUDIENCE FOR: Rupert

[guestservices]

Comments

[agleam]

What are the upsides?

[guestservices]

Everything is fairly scheduled, so you can predict what's going to happen when, and when you'll have down time. While that may be anxiety-inducing for some, others may find comfort in knowing when to brace themselves, at least.

[agleam]

But you didn't know what was going to happen to us earlier on Thursday, did you?

[guestservices]

Well, no. But the way you all have talked about it makes it sound like that also occurs on a predictable schedule?

[agleam]

Yeah, but you can never tell who's going to be sent there, or how many groups.

[guestservices]

The same could be said for misfortune even outside of the hotel, though.